Support Services to Communities
BrightSpace provides professional management to Independent Living and Assisted Living communities. We take pride in continuing the tradition of caring for seniors and in being a leader in retirement services. We support every BrightSpace community in a variety of areas in order to ensure that each community had the resources it need to flourish and be the most beneficial for its residents and employees.
Dining Services
At BrightSpace Senior Living we know that excellence in dining is essential to resident satisfaction and that the value of a superior dining experience is more than simple nourishment - it is an important social and cultural experience. Additionally, residents want to enjoy local fare and a regional menu which is why we take pride in dealing with the best suppliers to furnish our communities with the quality the residents expect.
Human Resources
BrightSpace Senior Living starts with high standards in action and accountability to help our team reach their personal bests. Our philosophies related to people include:
• Recruit extraordinary team members.
• Using effective hiring practices to select the best fit candidate.
• Prioritize first-class orientation and on-the-job training
• Foster open and honest communication
• Create a positive work atmosphere
• Recognize good and improved performance; address areas to improve
• Value staff members
Human Resources Support
• Ongoing leadership and supervisory training• Develop recruitment strategies and assist with job training
• Associate relations support
• Benefits program
Information Technology
The BrightSpace Senior Living IT department aims to provide IT leadership, hardware and software solutions and support that will allow associates at all communities to deliver results.
Information Systems Support
• Help desk support• IT hardware and software procurement
• Network design and implementation
• Desktop software management
• Anti-virus and data security management
Sales and Marketing
Each BrightSpace Senior Living community’s marketing success is primarily due to excellent internal customer service and outstanding hospitality, We are committed to promoting this type of environment by providing every community with the marketing and sales tools they need to continue with and expand their success.
Sales and Marketing Support
• Customer service and hospitality training programs• Sales and marketing training programs
• Ads and marketing collateral developed and produced by the Creative Services team
• On-line library of ads, brochures and commercials as a resource tool
• Stock photo portfolio owned by BrightSpace Senior Living and only available to communities of BrightSpace Senior Living
• On-line Storefront for ordering marketing and human resources collateral, stationary and specialty items
Web Design and Hosting
Each BrightSpace community is provided with an attractive website which we manage to ensure maximum search engine optimization. Every website serves as a resource for its community, as well as senior living in the region. The community sites each feature a home page customized with local information and attractions as well as additional pages including lifestyle, amenities, Independent Living, Assisted Living, dining, activities and FAQ.
Finance
We aim to help each community achieve outstanding financial health through careful financial management and training of our communities' leaders. This collaborative process ensures that BrightSpace communities have the resources to properly evaluate their financial position because being a good financial steward is key to being an effective leader.
Operations
Community MaintenanceBrightSpace communities are maintained with pride and we want to ensure our current and future residents understand we value their home. Exceptional curb appeal is essential to make the best first impression, and a well-maintained, attractive community allows current residents to feel at home.
Safety and Risk Management
Safety is everyone's responsibility. We encourage our leaders to train their staff to embrace the philosophy "safety First" and to reward associates who follow this method.
Assisted Living and Independent Living Operations
Operating a superior Assisted Living or Independent Living community necessitates promoting dignity and independence while striving for excellence. BrightSpace respects each resident's concerns, rights and choices, and we are dedicated to creating an enriching lifestyle for our residents. To ensure that our residents receive the finest professional care, we provide a medication assistance and examination training program for our caregivers.
